Product Warranty

At V.A Beauty Boutique, we are committed to providing high-quality products and ensuring your satisfaction. We offer the following warranties for our products:

Press-On Nails Warranty

Our press-on nails are considered disposable or semi-permanent beauty products. In the event that you receive a faulty or damaged product, we cover such faults or damages that occur during transit. If you encounter any issues upon receiving your press-on nails, please contact our customer service team immediately. Provide your order information and a detailed description of the issue (include photos), and we will promptly resolve the matter by offering a replacement or refund in accordance.

Jewellery Warranty

Our jewellery pieces are crafted with meticulous attention to detail and quality. We offer a one-year warranty on manufacturing faults for our jewellery items. This warranty covers defects in materials or workmanship that occur within one year from the date of purchase.

Replacement for Manufacturing Faults: If you receive a product with manufacturing faults, please contact our customer service team within the warranty period. We will assess the issue and, if deemed a manufacturing fault, provide a replacement for the faulty item. We strive to ensure your complete satisfaction with our products.
Equal or Lesser Value Product: In the event that the exact product is no longer available or cannot be replaced due to unforeseen circumstances, we offer you the option to choose an equal value or lesser value product from our collection. We want to ensure that you can continue to enjoy our jewellery without inconvenience.

Jewellery Warranty Exclusions:

Normal wear and tear: Please note that our warranties do not cover damages resulting from normal wear and tear, such as scratches, colour fading, or natural tarnishing.
Unauthorized repairs or modifications: Any unauthorized repairs or modifications performed on our products will void the warranty.
Loss or theft: Our warranties do not cover loss or theft of the product.

Limitations of Liability: Our liability under these warranties and consumer guarantees is subject to any limitations imposed by Australian consumer laws. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, except to the extent that such damages cannot be excluded under Australian consumer laws.

General Terms:

These warranties are valid only for the original purchaser of the product and are non-transferable.
Proof of purchase, such as the order confirmation or receipt, may be required to validate warranty claims.
We reserve the right to request the return of the defective product for inspection and evaluation, at our expense, where applicable.
These warranties are provided in addition to any rights you may have under Australian consumer laws.

Press-on nails and Jewellery Faulty Item Return Process

At V.A Beauty Boutique, we take pride in the quality and craftsmanship of our products. Please read the following process for returns:

Contact Customer Service: If you believe you have received a faulty item, please contact our customer service team by email at support@vabeautyboutique.com.au. Provide a detailed description of the issue, along with proof of purchase and clear photos of the faulty product. Our dedicated team will review your claim and guide you through the return process.
Arrange Return Shipment: Once your claim is approved, we will provide instructions on how to arrange the return shipment. Please note that the cost of shipping the item back to us will be your responsibility. We recommend using a trackable and insured shipping method to ensure the safe return of the item.
Inspection by Our Professional Team: Upon receiving the returned item, our professional team will carefully inspect it alongside the provided description and photos. If the product is deemed to be a faulty item due to manufacturing defects, we will offer a replacement at no additional cost to you. In the event that the exact product is no longer available, we will provide an alternative of equal value or lesser value for your selection.
Postage Responsibility: Once the replacement item is ready to be shipped, we will cover the postage costs for sending it back to you. We want to ensure a hassle-free experience for you and make sure you receive the replacement in a timely manner.

At V.A Beauty Boutique, we strive to provide exceptional products and customer service. If you have any questions or require further assistance regarding our warranties, please contact our customer service team. We are here to assist you and ensure your satisfaction with our press-on nails and jewellery.

Last updated: 30/06/2023